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You must be within Australia and be 18 years old or over to use the Aloha Telehealth Service. If you are under the age of 18, you can only access and use the service in the presence and with the consent of a parent or guardian. If you have an underage child who you are the parent/guardian of, who needs to speak to a doctor, you can add them to your account by visiting your Profile when you are logged in. Click on Family Profile to add or edit your dependent’s details. Our doctors cannot offer a consultation for your child if you request the consult under your name.

Aloha Telehealth was discovered by husband and wife in 2024 with extensive experience. Our shared passion to provide affordable and accessible healthcare led us to create a platform that brings expert medical care directly to your home in minutes without any corporate involvement. We worked with number of clinics and have seen different models of care. We thus established Aloha Telehealth because we wanted to provide a medical service for patients who genuinely need help with their health challenges and unable to access face to face GP clinics. We wanted to ensure that our service is accessible to everyone. We are proud to say that our onsultation costs are extremely competitive and lower than any private practice for a standard consultation. We are dedicated to ethical medical practices that work for the best interest of our patients. At Aloha Telehealth our number one priority is to help our patient by providing patient centred care. With a commitment to personalised and compassionate service, we strive to make quality healthcare accessible and convenient for everyone. You can trust us to be your health partners.

Every Aloha Telehealth doctor is an AHPRA-registered and fully-insured doctor based in Australia. Every doctor must adhere to the highest clinical standards.

Aloha Telehealth upholds the highest standards of healthcare. Online Prescriptions will only be issued if deemed suitable by our doctors. There are various reasons why you may be declined access for a prescription, such as your responses to our digital medical consultation, your medical history and more. If you would like to speak to a doctor about your condition, you can request a Telehealth Consultation(link to our services page) and a doctor will decide if a prescription is safe to provide.

Yes. You can request a female or male doctor. However Please note that we will always try to accomodate this request however at times it is subject to availability and is not guaranteed.

You aren’t required to provide a Medicare number for our consultation service. However, if you wish to receive an e-script you will need to provide a Medicare number. The Australian Government rules regarding Telehealth requires the collection of either a valid Medicare or IHI number.

Your practitioner will assess your individual needs and health goals to recommend the most suitable treatment for you. This decision will be based on your medical history and current health status. This personalised approach ensures that your treatment plan is both effective and tailored to your unique requirements.